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Solid8
CUSTOMER SERVICES THE SOLID8 WAY
Our approach to Customer Services ‘Don’t promise what you can’t deliver. Deliver anything you promise’ In today’s world, great customer...


Solid8
5 ESSENTIAL TIPS FOR ANSWERING THE PHONE
Solid8’s top-tips for answering the phone more professionally Best practice when answering the phone has evolved a lot over the years,...


Solid8
WHY IS CUSTOMER SERVICE SO IMPORTANT?
Execptional Customer Service is essential to long-term business success, here’s why it’s so important Keeping existing customers happy...

Solid8
THE TRUTH ABOUT WORKING FROM HOME
The truth about working from home: some of the best, and worst, things about trading the office for the kitchen table. For some people...


Solid8
HOW TO STAY CYBER-SECURE WHEN WORKING FROM HOME
Social distancing is one of the many measures introduced by governments across the world to help prevent the spread of COVID-19. For...


Solid8
HOW TO RESPOND TO NEGATIVE REVIEWS
5 top tips – responding to negative feedback We’ve talked a lot about why providing excellent customer service is so important, but the...


Solid8
DELIVERING PRODUCTS AND PROFITABILITY WITH OUTSOURCED CUSTOMER SERVICES
Delivering products and profitability with outsourced customer services For any company, call handling has a massive impact on customer...


Solid8
HOW DO I KNOW WHEN IT'S TIME TO OUTSOURCE?
Should I outsource staff? Is it time to consider outsourcing? Perhaps you’re finding yourself lost in admin tasks or drowning in a sea of...

Solid8
5 STEP GUIDE: HOW TO ASNWER THE PHONE PROFESSIONALLY
First impressions count. During the month where customer service is notoriously bad, it’s important that your team is ready to provide an...
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