Our approach to Customer Services ‘Don’t promise what you can’t deliver. Deliver anything you promise’ In today’s world, great customer...

Solid8’s top-tips for answering the phone more professionally Best practice when answering the phone has evolved a lot over the years,...

Execptional Customer Service is essential to long-term business success, here’s why it’s so important Keeping existing customers happy...

The truth about working from home: some of the best, and worst, things about trading the office for the kitchen table. For some people...

Social distancing is one of the many measures introduced by governments across the world to help prevent the spread of COVID-19. For...

5 top tips – responding to negative feedback We’ve talked a lot about why providing excellent customer service is so important, but the...

Delivering products and profitability with outsourced customer services For any company, call handling has a massive impact on customer...

Should I outsource staff? Is it time to consider outsourcing? Perhaps you’re finding yourself lost in admin tasks or drowning in a sea of...

First impressions count. During the month where customer service is notoriously bad, it’s important that your team is ready to provide an...