Contact Management
Do you have more phone calls coming in than you can deal with? Do have inconsistency with call volume or seasonal influxes? Do you need short term support due to staff absence? If so, Solid8's Contact Management service can help.
We will work with you in partnership to understand the standards you and your customers want us to adhere to.
The service fits well with those companies who don’t necessarily have the staffing capacity or the time to handle customers calls, be it incoming, outbound or part of the aftersales and aftercare process.
Solid8 services, can be used as a short term temporary fix, to compensate for staff on sabbatical, maternity leave etc. or as part of a short term or one off project. We can also provide a retained service for those companies with a longer term requirement.
Costs: